Commissions are Open!

Commissions are Open!

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Frequently Asked Questions

Has COVID-19 INTERRUPTED YOUR SHIPPING?

HAS COVID-19 INTERRUPTED YOUR SHIPPING? As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!

WHAT IS YOUR SHIPPING POLICY? 

Smaller original artwork will be shipped flat, sandwiched between layers of cardboard. Larger work will ship in a sturdy tube to ensure it arrives safely. It is also insured while it is in transit at no additional cost to you. Prints and frames will be shipped directly from our printer.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Originals Return Policy

Original artwork may be returned within 7 days if it is returned in its original condition and packaging. Email me and I will send you a shipping label with appropriate insurance. The cost will be deducted from your return. There is also a 15% restocking fee. 

Art Prints Return Policy 

I will provide a no charge replacement or refund for any quality issues. I may request to have the order returned to me and will provide a return shipping label. We do not provide a refund based on customer preference. I will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me here to send me an email.


HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love to stay in touch! Subscribe to the newsletter for updates, special offers and exclusive stories here. To see photos and videos of artwork as I create it, follow me on social media (links in the footer):

DO YOU SHIP INTERNATIONALLY? 

Yes! International Orders (shipping to outside of the US and Canada) may be subject to local import taxes or tariffs. Please be aware that I am not liable for any customs fee or incoming tariff that you may be charged as your parcel(s) enters your Country. This has nothing to do with WaterPlusInk.com and is not applied by me. This is solely up to your country's discretion.

HOW DO I CARE FOR MY ORIGINAL ARTWORK? 

Unpacking 

When you unpack your new watercolor, it will be encased in a crystal-clear archival bag. This is to protect it. It’s best to leave the painting in this bag until it is framed, since touching it can transfer oils from your hands to the paper - this could cause discolorations over time. 

Framing and Matting 

To keep your new watercolor happy, it’s best to frame it with a matte so the painting is not directly against the glass. This gives it room to breathe and prevents humidity pockets. Even better, choose a frame with UV protective glass to prevent harmful UV rays from fading the artwork.


DO YOU HAVE ANOTHER QUESTION? 

I'm happy to help! Shoot me an email or find me on Facebook and message me..

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If not satisfied, money will be returned or exchanged for another product depending on the desire of the client

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Fine Art Prints are made with high-quality archival inks on fine art papers using a high-resolution large format inkjet printer. https://www.bayphoto.com/prints/fine-art-prints/

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Great news!

I have a new art gallery site! To celebrate, I'm giving away an 18x24" Hand-numbered, signed Limited Edition giclée of Sinister (worth $225)! To enter, fill in your email address below. Giveaway ends on April 13, 2020.

I also have a special prize for EVERYONE who enters,
EVEN IF YOU DON'T WIN:  

 

As soon as the giveaway ends,
I will give you a one-time discount to buy anything on my site at 
20% Off.

 

 

To enter the giveaway, just fill out this form:

I'll follow up in an email to confirm your entry. If you don't see a confirmation email, check your spam folder.

 

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