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HAS COVID-19 INTERRUPTED YOUR SHIPPING? As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
Original artwork may be returned within 7 days if it is returned in its original condition and packaging. Email me and I will send you a shipping label with appropriate insurance. The cost will be deducted from your return. There is also a 15% restocking fee.
Art Prints Return Policy
I will provide a no charge replacement or refund for any quality issues. I may request to have the order returned to me and will provide a return shipping label. We do not provide a refund based on customer preference. I will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me here to send me an email.
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Yes! International Orders (shipping to outside of the US and Canada) may be subject to local import taxes or tariffs. Please be aware that I am not liable for any customs fee or incoming tariff that you may be charged as your parcel(s) enters your Country. This has nothing to do with WaterPlusInk.com and is not applied by me. This is solely up to your country's discretion.
HOW DO I CARE FOR MY ORIGINAL ARTWORK?
When you unpack your new watercolor, it will be encased in a crystal-clear archival bag. This is to protect it. It’s best to leave the painting in this bag until it is framed, since touching it can transfer oils from your hands to the paper - this could cause discolorations over time.
Framing and Matting
To keep your new watercolor happy, it’s best to frame it with a matte so the painting is not directly against the glass. This gives it room to breathe and prevents humidity pockets. Even better, choose a frame with UV protective glass to prevent harmful UV rays from fading the artwork.
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