Your shopping cart is empty.
Frequently Asked Questions
Has COVID-19 INTERRUPTED YOUR SHIPPING?
HAS COVID-19 INTERRUPTED YOUR SHIPPING? As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
WHAT IS YOUR SHIPPING POLICY?
Smaller original artwork will be shipped flat, sandwiched between layers of cardboard. Larger work will ship in a sturdy tube to ensure it arrives safely. It is also insured while it is in transit at no additional cost to you. Prints and frames will be shipped directly from our printer.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Originals Return PolicyOriginal artwork may be returned within 7 days if it is returned in its original condition and packaging. Email me and I will send you a shipping label with appropriate insurance. The cost will be deducted from your return. There is also a 15% restocking fee.
Art Prints Return Policy
I will provide a no charge replacement or refund for any quality issues. I may request to have the order returned to me and will provide a return shipping label. We do not provide a refund based on customer preference. I will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me here to send me an email.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love to stay in touch! Subscribe to the newsletter for updates, special offers and exclusive stories here. To see photos and videos of artwork as I create it, follow me on social media (links in the footer):
DO YOU SHIP INTERNATIONALLY?
Yes! International Orders (shipping to outside of the US and Canada) may be subject to local import taxes or tariffs. Please be aware that I am not liable for any customs fee or incoming tariff that you may be charged as your parcel(s) enters your Country. This has nothing to do with WaterPlusInk.com and is not applied by me. This is solely up to your country's discretion.
HOW DO I CARE FOR MY ORIGINAL ARTWORK?
Unpacking
When you unpack your new watercolor, it will be encased in a crystal-clear archival bag. This is to protect it. It’s best to leave the painting in this bag until it is framed, since touching it can transfer oils from your hands to the paper - this could cause discolorations over time.
Framing and Matting
To keep your new watercolor happy, it’s best to frame it with a matte so the painting is not directly against the glass. This gives it room to breathe and prevents humidity pockets. Even better, choose a frame with UV protective glass to prevent harmful UV rays from fading the artwork.
DO YOU HAVE ANOTHER QUESTION?
I'm happy to help! Shoot me an email or find me on Facebook and message me..
